Content Operations Manager III

$104,000 - $124,800/Yr

BCforward - Sunnyvale, CA

Full-time - Mid Level

Remote - Sunnyvale, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Content Operations Manager III will play a vital role in the VR Developer Integrity Operations (DIO) team, focusing on enhancing the developer experience by ensuring compliance with platform requirements and data policies. This position involves both administrative and strategic responsibilities, including contract management, gap analysis in developer education, and proposing solutions to improve the overall developer experience. The ideal candidate will be detail-oriented, empathetic, and possess a strong understanding of the developer ecosystem.

Responsibilities

• Plan, direct, and coordinate creative projects with an external vendor
• Oversee communication between internal stakeholders and external vendors, leading project milestones and deliverables
• Present and explain proposals, reports, and findings to internal stakeholders
• Analyze program scope, technology, resource needs, and market demand to assess project feasibility
• Review and recommend or approve contracts, cost estimates, POs, and budgeting
• Collaborate with Policy, Privacy, Legal, Developer Relations Engineering, TPMs, and Comms teams to identify gaps in resources, education, and experience for third-party developers
• Propose solutions for identified gaps by working with relevant partners and advocating for platform-level solutions
• Manage, produce, and distribute reports including Voice of Developer, monthly reports, retrospectives, and business lookbacks
• Support education program goals by improving experience, growing engagement, and actioning feedback
• Manage post-production lifecycle of assets, including maintenance of education course links and resources
• Act as the main point of contact for internal escalations, education, and support regarding the developer experience
• Manage internal operations and processes for all developer communications
• Provide content scope and strategy for the Trusted Developer Essentials program
• Help shape and evangelize content standards
• Develop lightweight, repeatable processes, workflows, and content templates.

Requirements

• Understanding of platform requirements
• Experience managing confidential data
• Ability to work independently and collaboratively
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
• Experience producing metric-related reports and utilizing dashboards for insights
• Experience managing and organizing multiple large document files with varying deadlines
• Excellent verbal and written communication skills
• Self-motivated, persuasive, and analytical
• Proficient in computer programs such as Google Suite, Excel, and project management tools
• Experience managing creative projects with multiple stakeholders
• Experience supporting and growing programs, particularly in education
• Knowledge of educational experiences, engagement strategies, and copywriting/communications.

Nice-to-haves

• Experience supporting compliance programs
• Experience working with third-party developers or customers
• Customer service experience
• Experience with data privacy, platform policies, and app review processes
• Experience in a global, large-scale, complex, fast-paced environment
• Experience in continuous improvement
• Familiarity with the VR or gaming industry.

Benefits

• Major medical insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Employer-provided group life insurance
• Voluntary life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401k retirement plan.