Content Optimization Specialist

About the position

The Content Optimization Specialist at Thermo Fisher Scientific is responsible for maintaining and refining the knowledge management program, optimizing AI-ready content, and mentoring team members. This role involves conducting data analysis, reviewing knowledge base content, and collaborating with cross-functional teams to enhance knowledge creation, ultimately driving operational efficiency and customer satisfaction.

Responsibilities

• Identify and implement content optimization opportunities, owning work and driving the work of others based on strategic needs and user feedback.
• Collaborate with and guide subject matter experts to better content.
• Drive strategies to ensure content is fit for purpose, including optimizing for AI.
• Supervise and analyze content quality, communicating findings and highlighting performance, areas for improvement, and value.
• Develop analysis to advise strategic decisions and demonstrate value.
• Use process improvement methodologies to drive continuous improvement in knowledge and content management practices, maintaining agility and responsiveness to changing needs.
• Maintain and enhance the established knowledge management program, ensuring continuity and improvement.
• Provide ongoing training to collaborators, ensuring proficiency and awareness of updates.
• Engage with subject matter experts and management to secure support for content strategies, content creation, and program initiatives.
• Establish relationships and communities that champion a knowledge-sharing environment.

Requirements

• 1-2 years of technical writing, knowledge writing or documentation experience.
• Experience with instrument or service documentation or any product support for scientific instruments (preferred).
• Proven track record of managing multiple tasks and delivering results per plan.

Nice-to-haves

• Understanding of Knowledge Centered Service methodologies.
• Confident self-starter who can completely own the delivery of high value work products.
• Ability to deliver results while working independently in a fast-paced environment.
• Excellent interpersonal skills.
• Experience with content or knowledge management systems.
• Ability to communicate technical information to individuals in terms that can be understood in both technical and everyday terms.

Benefits

• Open to remote/work from home or site based.
• Willingness to work non-traditional hours to accommodate time zone differences of a global team.
• Ability to travel as needed (domestic and international) - less than 10%.