This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community Support (CS) Content and Knowledge Management (CKM) team is responsible for creating, consolidating, and maintaining clear and concise content for Airbnb’s Help Center and internal knowledge bases. As part of a global, multicultural team, you will collaborate with cross-functional partners, including chatbot developers, front-line support teams, product specialists, and policy experts, to ensure Airbnb’s customer support content is accurate, accessible, and effective.
