Contingent Disaster Relief Phone Agent
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About The Position
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. As a Hurricane Relief Agent, you will improve the customer's experience by providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. This role requires you to assist customers with service inquiries, learn the common requests and solutions, and utilize our service techniques and systems. You will also be responsible for escalating customer dissatisfaction to the proper channels. In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated, bringing a positive and enthusiastic outlook to work each day!
