The Matlen Silver Group - Houston, TX
posted 12 days ago
The Continuous Improvement Analyst plays a crucial role in analyzing and resolving global issues and improvement opportunities within the Retention & Care and Inbound Sales organizations. This position involves monitoring business processes, conducting analyses, making recommendations, documenting processes, and coordinating the implementation of system and process improvements. The analyst collaborates with various functional groups and external teams to ensure that new products and services are effectively integrated without negatively impacting call center metrics or customer experience.