Continuous Improvement Manager Customer Service

Ellsworth Corporation - Germantown, WI

Full-time - Mid Level

Germantown, WI

Merchant Wholesalers, Nondurable Goods

About the position

The Continuous Improvement Manager for Customer Service at Ellsworth Corporation is responsible for driving operational excellence by optimizing business processes and procedures across internal departments. This role involves developing continuous improvement tools, fostering a culture of continuous improvement, and ensuring high performance and customer experience standards are met. The position requires a strong focus on project management and collaboration with cross-functional teams to enhance efficiency and reduce costs.

Responsibilities

• Creates material and provides guidance, training, and mentorship to team members on continuous improvement methodologies and practices.
• Establishes key performance indicators (KPIs) and metrics to measure the effectiveness of business operations, monitors performance regularly, and implements corrective actions as necessary.
• Implements and trains on visual management tools, techniques, and cadence to provide real-time visibility into business operations and to facilitate proactive decision-making.
• Leads cross-functional teams to analyze current business operations' opportunities, identify optimization opportunities, and implement solutions to enhance efficiency and reduce costs.
• Evaluates and implements new technologies, systems, and tools to optimize distribution processes, increase automation, and improve overall efficiency.

Requirements

• 5+ years of Continuous Improvement experience with 3+ years management experience in Business Operations or Customer Service.
• Bachelor's Degree in a related field.
• Master's Degree preferred.
• Project Management Certification (PMP) preferred.
• Knowledge and experience with Toyota Management Systems (TPS) and VDM preferred.
• Proven/successful track record in distribution management or related field, with expertise in continuous improvement, visual management, distribution network optimization, and project management.
• Proficiency in continuous improvement methodologies such as Lean, Six Sigma, Kaizen, and Define, Measure, Analyze, Improve, and Control (DMAIC).
• Strong analytical and problem-solving skills, with attention to detail and the ability to drive change and deliver results.
• Proven experience opening, consolidating, moving, and closing distribution centers.
• Knowledge and experience in network optimization including inventory segmentation 80/20 methodology preferred.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams at all levels of the organization.

Nice-to-haves

• Knowledge and experience with Toyota Management Systems (TPS) and VDM preferred.
• Experience in network optimization including inventory segmentation 80/20 methodology preferred.

Benefits

• Wellness program
• Paid holidays
• Dental insurance
• Paid time off
• Vision insurance