Contract and Billing Solutions Specialist

$50,107 - $75,109/Yr

Neopost - Concord, NH

Full-time

Hybrid - Concord, NH

Rental and Leasing Services

About the position

The Contract and Billing Solutions Specialist at Quadient is a key role focused on managing contract functionality and billing solutions across various platforms. This position involves providing essential support to the organization by guiding operational controls, assessing new products, and testing changes in contract and subscription systems. The specialist will document and resolve billing issues, manage contract parameters, and ensure accurate invoicing, contributing to the overall efficiency of the order-to-cash and subscription-to-invoice processes.

Responsibilities

• Document, assess, and resolve contract and billing issues for customers, partners, and internal teams.
• Restructure accounts and contracts to support specialty billing arrangements.
• Update and manage contract and billing parameters in core systems, including Oracle ERP.
• Process contract cancellations, revisions, and re-billings as required.
• Monitor and resolve discrepancies in daily and monthly billing reports.
• Submit invoices through customer portals and ensure accurate invoicing across multiple platforms (e.g., EDI, Oracle, Pro-Forma).
• Support customer onboarding for specialty billing arrangements and track payment trends.
• Assist with user acceptance testing for contract and subscription systems.
• Analyze and resolve issues in the order-to-cash and subscription-to-invoice cycles.
• Be flexible to work overtime as needed and contribute to special projects.

Requirements

• High School Diploma.
• Experience in contract management, billing, or similar roles is preferred.
• Strong attention to detail and problem-solving skills.
• Familiarity with Oracle ERP or similar systems is a plus.
• Ability to work independently and collaborate with cross-functional teams.
• A commitment to inclusive and positive teamwork.

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join diverse communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.