Contract Field IT Technician for Enterprise Clients /Education & Support

$31,200 - $62,400/Yr

Cook Technology Corp - Fort Myers, FL

Part-time,Full-time - Mid Level

Fort Myers, FL

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Contract Field IT Technician role at Cook Technology Corp involves providing on-site technical support for enterprise clients. Technicians will work independently while being part of a supportive online team, handling diverse work orders and building a reputation through client ratings. The position offers opportunities for advancement into leadership roles and administrative positions, with comprehensive training provided.

Responsibilities

• Provide on-site technical support for enterprise clients.
• Handle 2-3 work orders daily, each requiring 2-3 hours of commitment.
• Follow directions diligently and ask for help when needed.
• Complete validations through online forms for dispatched assignments.
• Maintain communication with clients and provide education and support.

Requirements

• Mid-level technical support experience (3 years).
• Proficiency in computer skills (1 year).
• Excellent communication skills (2 years).
• Problem-solving acumen and PC repair proficiency.

Nice-to-haves

• Experience in hardware troubleshooting and computer maintenance.

Benefits

• Opportunities for advancement to leadership roles.
• Comprehensive training covering all aspects of the tech business.
• Reimbursement for material expenses at local rates.