Purchasing Power - Atlanta, GA

posted 4 months ago

Full-time
Atlanta, GA

About the position

The Contract Fraud Analyst at Purchasing Power plays a crucial role in safeguarding the company against fraudulent activities. This position is based in Atlanta, GA, and operates under a hybrid work model, allowing for a blend of in-office and remote work. The primary responsibility of the Contract Fraud Analyst is to identify and mitigate fraudulent transactions that could potentially harm the company’s financial integrity. This involves monitoring real-time transaction queues, analyzing customer transactions for signs of fraud, and implementing effective fraud policies and procedures in collaboration with both internal and external partners. In this role, the analyst will be tasked with observing customer transactions to detect various types of fraudulent activities, including account takeovers, friendly fraud, theft, and counterfeit transactions. The analyst will also be responsible for canceling fraudulent transactions to prevent further processing and resolving high-risk alerts in accordance with established service level agreements. This proactive approach is essential to minimize potential revenue losses for the company. Additionally, the Contract Fraud Analyst will investigate fraud claims, making informed decisions based on internal policies and third-party data, while adhering to defined standard operating procedures (SOPs). The role requires a keen analytical mindset to identify existing fraud trends by examining accounts and transaction patterns. The analyst will also generate suspicious activity reports and risk management reports for management review, contributing to the overall fraud prevention strategy of the organization.

Responsibilities

  • Monitor real-time queues and identify high-risk transactions within the business portfolio.
  • Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, counterfeit, and similar other risks.
  • Identify fraudulent transactions and cancel them from further processing.
  • Resolve high-risk alerts within the service level agreements to reduce potential revenue losses.
  • Investigate fraud claims and make decisions regarding their validity based on internal policies and 3rd party data and in accordance with defined SOPs.
  • Resolve customer issues within the scope of existing service level agreements.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Generate suspicious activity reports and risk management reports for Managers.

Requirements

  • High School Diploma
  • 2+ years of hands-on experience in Loss Prevention, Fraud Investigation, or other investigative work preferably in the ecommerce, financial services, financial technology, law enforcement, or retail industry.
  • Proficient in MS Office products.
  • Team player capable of learning and sharing knowledge in a team environment.
  • Must be flexible and able to adapt to changing fraud trends.
  • Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns.
  • Strong relationship building skills to work effectively across all areas of the business.

Nice-to-haves

  • Bachelor's degree
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