Contract Guest Experience Lead

$45,760 - $52,624/Yr

Lululemon - Shrewsbury, NJ

Full-time - Entry Level

Shrewsbury, NJ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Guest Experience Lead at Lululemon is responsible for ensuring that all guests receive a high-quality in-store experience. This role involves overseeing technical product education, driving store performance, and acting as a Supervisor on Duty. The Guest Experience Lead is part of the store leadership team and plays a crucial role in achieving daily sales targets while fostering an inclusive and supportive environment for both guests and team members.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store's hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and recognition, coaching, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Nice-to-haves

• High school diploma/GED/equivalent, or above.
• 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers).
• Food safety and/or liquor service certification (for experiential stores with food/beverage service only).

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan