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Innio - Houston, TX
posted 2 months ago
About the position
The Contract Management Support Specialist at INNIO is responsible for managing and executing Master Service Agreement (MSA) orders related to maintenance events for Jenbacher engines. This role involves validating contractual scopes, managing contract amendments, supporting financial and operational planning, and ensuring timely execution of order management activities. The specialist will work cross-functionally with various teams and participate in customer meetings to ensure effective communication and service delivery.
Responsibilities
- Manage and execute MSA orders related to maintenance events for engines.
- Validate contractual scope through ITO/OTR handover workflows.
- Launch and manage workflows for contract amendments.
- Manage MSA contract amendments on scope and price changes.
- Support and participate in negotiations with customers.
- Evaluate with Regional Services Teams and Customer Service Managers.
- Support the preparation of financial and operational planning.
- Monitor all MSA order management related activities, including order status monitoring and document management.
- Conduct and participate in customer meetings and reviews.
- Work cross-functionally with Regional Services teams and colleagues in Order Management, Pricing, Planning, Service Engineering, Billing, and Finance.
Requirements
- Completed studies with a focus on Economics, Logistics, or International Trade.
- Minimum of 1 year relevant work experience in Customer Service, logistics, or international trading.
- Fluency in English (both written and spoken); any additional language is an advantage.
- Proficiency in Microsoft Office applications, particularly strong Excel skills.
- First-hand experience with Oracle, SAP, or another ERP system is an advantage.
- Pro-active behavior with a strong customer and service mindset.
- Flexibility and ability to work well with deadlines in a fast-paced environment.
Nice-to-haves
- Experience in Trading is a plus.
- Knowledge of additional languages is advantageous.
