Contract PT Educator - Flatiron

$38,480 - $44,283/Yr

Disability Solutions - New York, NY

Full-time - Entry Level

New York, NY

Administrative and Support Services

About the position

lululemon is an innovative performance apparel company focused on yoga, running, training, and other athletic pursuits. We pride ourselves on our technical fabrics and functional design, creating transformational products and experiences that support individuals in moving, growing, connecting, and being well. Our success is attributed to our innovative products, emphasis on stores, commitment to our people, and the incredible connections we foster in every community we serve. As a company, we are dedicated to creating positive change and building a healthier, thriving future, which includes fostering an equitable, inclusive, and growth-focused environment for our employees. The Educator role is fundamental to our success as an organization. Educators are experts in delivering world-class customer service, also known as the guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, providing top-quality product education, and authentically representing our community and culture. This role requires a dynamic individual who can move throughout the store to continuously engage with guests and attend to their needs, ensuring a seamless and enjoyable shopping experience. Key responsibilities include interacting with guests to assess their needs and provide customized solutions, facilitating accurate and timely transactions, and executing omnichannel programs according to company standards. Educators also contribute to a respectful and inclusive team environment, collaborating with team members to enhance the guest experience and support store operations. Additionally, they perform product presentation tasks, utilize in-store technology, and maintain a clean and safe work environment, adhering to all relevant policies and procedures.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
• Must have the ability to travel to assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift to help guests and accomplish work.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and also complete some work independently.

Nice-to-haves

• High school diploma, GED, or equivalent.

Benefits

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.