Contract & Sales Operations Specialist

Crisis24 • Annapolis, MD

10d • Remote

About The Position

The Contract & Sales Operations Specialist will report to the Contract Specialist Supervisor. The ideal candidate must be highly organized with strong attention to detail. They should be a quick and intuitive thinker, a problem-solver, and a multi-tasker who can maintain a high level of accuracy in a fast-paced environment. Additionally, the candidate must be a strong team player who values collaboration and is open to diverse perspectives.

Requirements

• Associate’s degree in business administration, mathematics, accounting, economics, or relevant work experience.
• Outstanding organizational skills.
• Proven track record of meeting deadlines.
• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy, including the ability to detect errors and inconsistencies.

Nice To Haves

• Salesforce experience strongly preferred, especially in environments involving contract management, customer data updates, or operational workflows

Responsibilities

• Reviewing and understanding the details of sales contracts governing customer accounts.
• Updating, auditing, and maintaining customer records and internal data in NetSuite, Salesforce, and other business systems.
• Accurately provisioning customer accounts in internal systems using details from contracts and Salesforce.
• Working with customers and sales teams on contract renewals.
• Communicating contract details to sales teams and client support teams.
• Verifying accuracy and resolving discrepancies in accordance with company rules and guidelines, using internal system data, customer contracts, and purchase orders.
• Ensuring all relevant documentation accompanies contracts and maintaining digital and hard copies of pertinent records.
• Performing assigned duties for the month-end and year-end closeout of all billing and contracts, ensuring accuracy, compliance, and timely completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree