Contract Support - Milwaukee

CBRE - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

Real Estate

About the position

As a Contract Support Associate at CBRE, you will play a crucial role in providing exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This position is part of the Contract Quality Management function, where you will manage the delivery of contractual services to ensure all requirements are met efficiently and effectively.

Responsibilities

• Respond to client inquiries and concerns, ensuring timely and quality service delivery and follow-up for satisfaction.
• Understand the scope of the contract and ensure all work is carried out accordingly.
• Act as a financial and operational systems champion, suggesting cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works, managing sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices, and submitting them to clients.
• Work closely with site teams and head office to ensure accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Recommend new techniques and suggest improvements to existing processes to enhance team efficiency.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of a range of processes, procedures, systems, and concepts within the job function.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills, including the ability to calculate percentages, discounts, and markups.

Benefits

• Comprehensive benefits program supporting mental, physical, emotional, and financial health.
• Access to tools and training for career development.
• Opportunities for challenging work and fast-paced assignments.
• Culture of constant learning and growth.