Contract UX Strategist

Kanopi - Wilmington, DE

Full-time - Mid Level

Remote - Wilmington, DE

About the position

As a Contract UX Strategist at Kanopi Studios, you will leverage qualitative and quantitative research to create user-centered experiences. This role involves leading the Discovery process, crafting strategies, and translating insights into actionable deliverables that guide the design process. You will serve as the in-house expert, advising on UX vision throughout project lifecycles, while collaborating with various teams to ensure alignment with client needs and user expectations.

Responsibilities

• Lead the entire lifecycle of user research from open-ended discovery to concept testing, including IA, writing surveys, tree testing, and user journeys.
• Synthesize research techniques and data insights that lead to actionable strategic recommendations.
• Work collaboratively with the Content team to formulate deep insights that blend UX and content strategy.
• Lead clients through and participate in Discovery and UX work sessions.
• Create project deliverables, including user flows, customer journey maps, IA, sitemaps, wireframes, etc.
• Contribute and collaborate with the Creative Services team to help elevate deliverables.
• Contribute to Kanopi's marketing efforts, including conducting webinars, participating in promotional videos, and representing the brand in public-facing events.

Requirements

• 5+ years of professional experience in UX strategy.
• 3+ years of experience working within an agency setting, preferably remotely or with a distributed project team.
• A strong portfolio containing specific examples showcasing your UX process and outputs.
• The ability to translate high-level strategic concepts into easily digestible client-friendly information.
• The ability to offer valuable insights on projects, regardless of budget size.
• Inherent professionalism and responsiveness to client needs, including issues as they arise.
• General comfort context-switching between multiple projects in a fast-paced, multi-time-zone environment.
• Proactive verbal and written communication skills, and can respond quickly and remain flexible in a rapidly changing environment.
• Curiosity and initiative to learn and adapt to new applications and frameworks.
• Proven experience delivering high-quality work with an eye on time and budget.

Benefits

• 100% remote work opportunity
• Hourly compensation commensurate with experience