CONTRACTOR - Sr Technical Project Manager San Ramon, CA (Hybrid)

Five9 - San Ramon, CA

Full-time - Mid Level

San Ramon, CA

Professional, Scientific, and Technical Services

About the position

The Sr Technical Project Manager at Five9 is responsible for leading complex technical projects within the Architecture & Portfolio Management Team. This role focuses on the deployment of corporate network and infrastructure, migration of collaboration tools, and implementation of information security tools. The successful candidate will ensure project management excellence across various initiatives, fostering collaboration and communication among cross-functional teams to meet organizational objectives.

Responsibilities

• Lead and work with organizational cross-functional teams to ensure on time, on budget, quality initiatives that support Five9's business & technology strategies
• Ensure solutions meet agreed quality criteria, address project issues and risks, and build trusted relationships between delivery teams and business partners
• Collaborate closely with project stakeholders to understand their requirements, provide expert advice on effort estimates and overall project feasibility, and secure appropriate resourcing from business and IT teams
• Provide timely project updates and visibility into any factors impacting scope, schedule, or cost to sponsors and stakeholders
• Create and maintain project artifacts including stakeholder presentations, project charters & plans, status reports, risk management reports, retrospectives, etc.
• Provide guidance to project team members while adhering to PMO standards and processes
• Develop strong working relationships with the business and technology teams to ensure overall program success
• Proactively and aggressively manage expectations with stakeholders by aligning team members and management on project goals, scope and issues resolution
• Bring knowledge of both Waterfall and Agile Project Management methodologies, processes and tools
• Work with the PMO team and contribute to process improvements to enhance quality and execution of initiatives
• Apply business domain and technical acumen to ramp up quickly on Five9's products, technologies, infrastructure, change management, development and release management processes

Requirements

• 7-10 years of enterprise program or project management experience
• Experience presenting to C-level executives
• Experience managing office buildouts including the design and implementation of office network and infrastructure
• Experience managing M&A Integrations including collaboration tools integration, ITSM integration, and end user support implementation
• Experience managing the migration or integration of Microsoft O365 environments
• Familiarity with data center operations and public cloud, including infrastructure, database, networking, telephony, voice, and information security
• Self-motivated, energetic, excellent interpersonal, organizational, negotiation and conflict-resolution skills
• Proven leadership and decision-making skills
• Excellent verbal and written communication skills
• Able to understand and be involved in the technical details to successfully gather and understand complex requirements
• Strong problem-solving and analytical skills
• High degree of flexibility, independence, initiative, and detail orientation
• BS. in Business or Engineering discipline preferred
• PMP and/or Scrum master certification a plus

Nice-to-haves

• PMP and/or Scrum master certification