Control Center Operator

Citizens Bank - Johnston, RI

Full-time - Mid Level

Johnston, RI

Credit Intermediation and Related Activities

About the position

As the Control Center Operator within the Property Technical Operations and Data Centers, you will manage Building Automation (BMS) and Energy Management (EMS) Control Systems across the portfolio. This role involves responding to customer demands, ensuring business continuity, and assisting in emergencies to restore failed systems. You will be part of a technical team supporting critical infrastructure and Data Centers, contributing to continuous improvement in operations.

Responsibilities

• Operate and support implementation of the facility management strategy for the portfolio.
• Adhere to technical standards/best practices and policies.
• Compile and maintain records of operations as required by statute and/or best practice.
• Support and ensure site drawings and operation/maintenance manuals are kept up to date and align to BMS/EMS screens.
• Identify issues for development and contribute to solutions.
• Be proficient in the functionality of the BMS/EMS and understand the sequences required for proper building, equipment and system operations.
• Support and help create and maintain all critical and operational SOPs for site specific equipment and systems.
• Carry out risk assessments and implement risk reduction measures.
• Work with the team to develop, implement and ensure compliance with site Health & Safety, Risk Assessments and procedures.
• Provide regular status updates including Daily, Weekly, and Monthly Reporting.
• Support contract activity on site, ensuring safe operations that do not impact business.
• Support and practice site emergency procedures at regular intervals through BMS/EMS.
• Communicate all priority incidents per policy and procedure set forth.
• Complete incident reports for all high priority incidents within the CMMS.
• Conduct required rounds of all sites within the BMS/EMS at the control center.
• Support team personnel during maintenance and repairs of mechanical equipment and systems.
• Use technical knowledge to carry out control operation routines and virtual tours of the BMS.
• Feedback results into CMMS and produce work order management reports when required.
• Manage the 7x24 monitoring of all portfolio wide Building Automation and Energy Management Control Systems.
• Carry out virtual checks on plants, monitor and report on plant performance.
• Conduct front line fault diagnosis on plant and systems, reporting as required to technicians for repair.

Requirements

• Minimum 5 years of practical experience in Building Services / Facilities BMS experience.
• Automated Logic Control systems experience preferred.
• CMMS experience; 360 Facility preferred.
• Aptitude for Technology / IT Literate.
• MS Office proficiency.
• Well developed organizational and interpersonal skills.
• Superb attention to detail.
• High School Degree / GED required; Associates / Bachelor Degree preferred.
• RI Refrigeration License, Electrical License, HVAC Certification preferred.

Nice-to-haves

• Bachelor's degree in a related field.
• IT HVAC Certification.
• Experience with Automated Logic Control systems.

Benefits

• Opportunities for advancement.
• Supportive and collaborative workforce.
• Access to training and tools for career growth.