Control Manager - Regulatory Change Management Governance & Controls Product, Executive Director

JPMorgan Chase - Columbus, OH

Full-time - Senior

Columbus, OH

Credit Intermediation and Related Activities

About the position

Join JP Morgan as a Regulatory Change Management Governance & Controls Product Executive Director and be part of a team that ensures strong and consistent controls observed across the firm. You will have the opportunity to use your skills and knowledge to ensure the security and success of the firm. As a Control Manager Executive Director within the Regulatory Change Management Governance & Control Program Product Control Team, you will be responsible for managing various areas within RCMG, including the Disclosure Center of Excellence (DCOE), Artificial Intelligence/Machine Learning & Quality Assurance, and Operations Center of Excellence (OCOE). You will collaborate with teams across Consumer & Community Banking (CCB), Asset & Wealth Management (AWM), and International Consumer Bank (ICB) to maintain a strong and proactive risk posture. Your role will also involve influencing outcomes and partnering with other business teams and support functions. Additionally, you will oversee control oversight for Control Products, including the AML/KYC Product and CCB Controls Platforms Product. In this role, you will oversee and manage the Control and Operational Risk Evaluation (CORE) Program for RCMG and Control Programs Product. You will partner with business colleagues to cultivate a culture of risk awareness and proactive risk identification and assessment, ensuring ongoing control improvements and strengthening of the existing control environment. Your participation in project planning will assist the business in developing appropriate internal control systems or monitoring significant changes in control systems. You will maintain awareness of significant changes impacting the business, both internally and externally, and prepare detailed reports of findings to present key control initiatives to management. Working with business partners, you will validate the effectiveness of controls and ensure governance controls are established for key and minimum requirements for Policy/Standard and Regulatory compliance. You will monitor key metrics or indicators to detect emerging or elevated risks, reporting regularly to BCMs/CCMs and BCM Teams, providing guidance for governance. Partnering with LOB BCM teams, you will analyze emerging or elevated risk themes for root causes and solutions. Additionally, you will engage with Line of Defense Partners (Legal, Compliance, Op Risk, and Audit) to understand their priorities and manage the control environment effectively, ensuring successful Compliance/Op Risk tests and Audits, and Regulatory exams as applicable. As a leader, you will manage and motivate team members across geographic locations and engage in people management processes like talent and mobility management, employee engagement, and Diversity, Equity & Inclusion (DEI) activities to build a diverse, high-performing team of control managers that motivates individual and team success.

Responsibilities

• Oversee and manage the Control and Operational Risk Evaluation (CORE) Program for RCMG and Control Programs Product.
• Partner with business colleagues to cultivate a culture of risk awareness and proactive risk identification and assessment.
• Ensure ongoing control improvements and strengthening of the existing control environment.
• Participate in project planning to assist business in developing appropriate internal control systems or monitoring significant changes in control systems.
• Maintain awareness of significant changes impacting the business, both internally and externally.
• Prepare detailed reports of findings and present key control initiatives to management.
• Work with business partners to validate the effectiveness of controls.
• Understand the Regulatory and Firmwide Policy/Standard governing Office of Legal Obligation (OLO) and Regulatory Change Management Governance (RCMG).
• Monitor key metrics or indicators to detect emerging or elevated risks and report regularly to BCMs/CCMs and BCM Teams.
• Partner with LOB BCM teams to analyze emerging or elevated risk themes for root causes and solutions.
• Engage with Line of Defense Partners (Legal, Compliance, Op Risk, and Audit) to manage the control environment effectively.
• Manage and motivate team members across geographic locations and engage in people management processes.

Requirements

• Bachelor's degree or equivalent experience required.
• 10+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance.
• Sound judgement in assessing risk, prioritizing work, engaging senior leaders, and managing through change.
• Experience leading across organizational boundaries to analyze, design, and deliver best practices.
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management.
• Strong understanding of the 3 lines of defense in banking institutions, Compliance, Conduct & Operational Risk Frameworks.
• Knowledge of JPMC platforms like ELA and CORE.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling executive presentations.

Nice-to-haves

• Excellent written and verbal communication skills with an ability to articulate & explain business issues and controls.
• Strong interpersonal skills, collaboration, and relationship building skills.
• Self-motivated and able to work autonomously to effect change.
• Ability to understand a process end-to-end and associated risk to inform effective control design.
• Solid critical thinking, attention to detail, and analytical skills.
• Ability to manage ambiguity and make informed decisions.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Discretionary incentive compensation based on individual achievements and contributions