About the position
This position works within the Systems Support Team and will support the mission of the University through the planning, design, and implementation of secure, compliant technology systems. The candidate will help design and support solutions including physical on-premises technology and cloud-based enclaves to support researchers with projects that require high security compliant environments. They will support servers, workstations, and virtual computers including deployment, patching, upgrading, and disposition. The candidate will plan and coordinate upgrades, changes and/or implementations in accordance with established change control procedures. The candidate will be responsible for understanding, implementing, and documenting compliance with rigorous data and infrastructure security controls. The candidate will need the ability to relate to end-users having various levels of technological aptitude providing exceptional customer service with a passionate drive to exceed expectations. They will also need an ability to effectively coordinate and manage multiple incidents and tasks while maintaining a deep working knowledge of enterprise Windows, Linux, and Apple computing environments. The candidate will need strong problem solving, analytical, and time management skills with the ability to adapt technological solutions within Baylor policies, guidelines, and procedures with resiliency, flexibility, and determination in face of setbacks.
Responsibilities
- Responsible for managing custom and third-party software and systems for research academic departments of the university.
- Understand and implement security standards such as NIST 800-171 in a secure research environment.
- Work closely with ITS Security and other ITS staff, functional teams, and vendors to provide strategic and technical support and management of enterprise applications and systems.
- Manage multiple, complex enterprise projects concurrently.
- Work independently to perform a full range of responsibilities including analyzing diverse problems and determining solutions and understanding and applying industry best practices.
- Implement device management standards, remediating vulnerabilities and deploying patches and updates with endpoint management tools.
- Provide a variety of IT services including technical analysis, configuration, implementation, and maintenance of various enterprise software systems and databases.
- Assignments may include reviewing vendor upgrades/patches, investigating new vendor software or product issues, maintaining a service management solution, production support, and technical documentation.
- Maintain effective communication and project planning across technical and functional teams, including remote colleagues, that support the university's departmental systems.
- Maintain an in-depth understanding of the enterprise software portfolio, managing installations and upgrades, cross-training, and troubleshooting technical issues.
- Mastery of one or more relevant technologies and/or techniques and ability to train and mentor others.
- Maintain confidentiality of information processed, stored, or accessed.
- Perform all other duties as assigned to support Baylor's mission.
- Comply with university policies.
- Maintain regular and punctual attendance.
Requirements
- A bachelor's degree with 3 years of relevant experience is required.
- Five years of relevant work experience is preferred.
- Experience and education will not be considered in lieu of one another.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Generous time off
- Tuition remission
- Outstanding automatic retirement contributions
