Controller

Sheraton Hotels & Resorts - Novi, MI

Full-time - Mid Level

Novi, MI

Accommodation

About the position

The Controller at Sheraton Detroit Novi Hotel is responsible for supervising the accounting staff and ensuring the accuracy and integrity of the hotel's financial operations. This role involves completing month-end closing processes, maintaining balance sheet reconciliations, and supporting the computer systems used within the accounting department. The Controller will also train all associates in the accounting department, maintain internal audit controls, and review daily revenue reports while tracking daily cash flow. The position requires a strong focus on business results, applying broad business knowledge to generate strategies that align with both short- and long-term goals. The Controller will manage the day-to-day operations of the accounting department, effectively communicate with staff, and monitor hotel traffic to make necessary staffing adjustments. In addition to overseeing financial operations, the Controller is responsible for administering tax filing and government reporting procedures, ensuring compliance with hotel and accounting policies, and conducting performance evaluations for accounting staff. The role emphasizes guest satisfaction, requiring the Controller to interact with guests, respond to feedback, and ensure high-level service throughout hotel events. Leadership skills are crucial, as the Controller will be expected to foster a positive work environment, manage employee relations, and support talent development within the organization. The position also involves maintaining open communication channels across all levels of the hotel and ensuring that all corporate and governmental reports are submitted promptly. The Controller will play a key role in generating talent by identifying and developing potential leaders within the organization, ensuring that hiring decisions are based on job-related skills and competencies. The position requires a commitment to ongoing learning and self-development, as well as the ability to adapt to changes in the hospitality industry. Overall, the Controller is a vital part of the hotel's management team, contributing to both financial success and exceptional guest experiences.

Responsibilities

• Supervises accounting staff and completes month-end closing processes.
• Maintains balance sheet reconciliations and supports computer systems.
• Trains all associates in the accounting department and maintains internal audit controls.
• Reviews daily revenue reports and tracks daily cash flow.
• Communicates effectively with staff to provide clear direction and assigns work details.
• Monitors hotel traffic and adjusts staffing accordingly.
• Coordinates and administers plans for operational control, including profit planning and expense budgets.
• Administers tax filing and government reporting procedures to ensure compliance with laws and regulations.
• Conducts performance evaluations for accounting staff and manages disciplinary actions as needed.
• Ensures high levels of customer satisfaction and builds long-term relationships with guests.

Requirements

• 4 years of comparable accounting experience.
• Minimum 2 years of accounting supervisory experience.
• Advanced knowledge of accounting, finance, and hospitality professions.
• Strong leadership skills with the ability to motivate and direct the department.
• Excellent business communication skills, both verbal and written.
• Strong time management and organizational skills.
• Proficient in Microsoft Word and Excel, with advanced skills in Excel for complex calculations.
• Experience with bank reconciliation, balance sheet reconciliation, and journal entry creation.

Nice-to-haves

• Experience in the hospitality industry.
• Knowledge of Delphi or other hotel management systems.
• Ability to conduct training initiatives and manage employee development.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts