Controls Field Service Engineer - Process Solutions Group

J.A. King - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Miscellaneous Manufacturing

About the position

The Field Controls Engineer position at Cross Company Process Solutions Group is a vital role that encompasses a variety of tasks related to the configuration, commissioning, and startup of control systems for industrial applications. This position is essential for ensuring that control system retrofitting, system migrations, and upgrades are executed efficiently and effectively. Field Controls Service Engineers are expected to work with a diverse range of PLCs, HMIs, and manufacturing control systems, including but not limited to ABB, Allen-Bradley, Siemens, and DeltaV. The role requires close collaboration with industrial and manufacturing customers, often acting as an extension of their local engineering teams. This may involve travel to customer sites during regular business hours, with minimal overnight stays required. In this position, Field Controls Service Engineers are responsible for implementing industrial facility process automation using Cross Company’s in-house integration methods alongside vendor-supplied hardware and software. They work closely with customers, plant managers, and engineering teams to ensure that project needs are met and that the requirements for each project are thoroughly understood and implemented. After project completion, these engineers provide ongoing support to address any post-project issues that may arise, ensuring customer satisfaction and project success. Additionally, the role includes sales responsibilities, where Control Systems Service Engineers may support the sales team by reviewing proposals and acting as technical consultants for potential industrial projects. They also engage in engineering tasks, collaborating with larger engineering groups for significant projects or managing smaller projects independently. Administrative duties include completing ISO paperwork for service projects and entering time into the engineering database weekly. This multifaceted role requires a blend of technical expertise, customer interaction, and project management skills, making it a critical position within the organization.

Responsibilities

• Handle industrial facility process automation implementation using in-house integration methods and vendor-supplied hardware/software.
• Work closely with customers, plant managers, and engineering teams to meet project needs.
• Collaborate with the sales team to ensure project requirements are planned and implemented correctly.
• Provide post-project support to customers in the industrial manufacturing sector.
• Support sales staff by reviewing proposals and acting as a technical consultant for future projects.
• Work directly with larger engineering groups for significant projects or manage smaller projects independently.
• Complete associated ISO paperwork for control service projects and service calls monthly.
• Enter time in the engineering database weekly.

Requirements

• A 4-year degree in engineering, programming, or a related technology field, or a 2-year technical degree with equivalent experience.
• Experience working on-site in plant process control applications and with process control systems.
• Familiarity with PLCs, HMIs, Distributed Control Systems, and various SCADA packages.
• Hands-on experience with industrial programming in manufacturing environments, including reactors, distillation, and combustion controls.
• Platform programming experience with ABB, Siemens PCS7, Rockwell ControlLogix, Emerson DeltaV, and others.
• Experience writing technical specifications and design documents.
• Fluent mathematical skills and problem-solving expertise.
• Proficient PC skills, including Internet tools, Outlook, MS Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Demonstrated ability to implement technical solutions tailored to specific projects.

Nice-to-haves

• Experience with I/O checkout site processes.
• Knowledge of business ethics and professional integrity.
• Ability to listen, formulate a plan, and enact that plan effectively.
• Self-motivated and capable of working independently with minimal supervision.
• Strong organizational skills and the ability to manage change effectively.