Convention Service Manager

Spire Hospitality - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Accommodation

About the position

In this role, you will deliver exceptional Guest Services as part of our Sales & Catering team, overseeing the hotel's sales function. As a Convention Services Manager, your primary focus is ensuring guest satisfaction by orchestrating remarkable experiences from the moment guests arrive at the convention or meeting space. You will provide leadership, empowering our hotel teams to strive for excellence and cultivate repeat business, leaving an indelible mark on every guest experience.

Responsibilities

• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
• Document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office and reservations to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on the needs of clients, e.g. schoolroom.
• Review banquet personnel work to ensure accuracy.
• Monitor in-house group activity assisting as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths.
• Assist sales staff in promoting hotel, developing leads and securing rebooking.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Document tracking of group activity.
• Access and input data into a computer system to generate account history reports.
• Assist banquet staff in room set up as necessary.
• Perform other related duties as assigned.

Requirements

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
• Minimum of six months hotel experience.
• Confident utilizing MS Outlook, Word, and Excel.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS
• Medical
• Dental
• Vision
• Pet discount program
• Identity theft protection
• Pre-paid legal support
• Flexible spending accounts
• Matched 401K
• Life insurance
• Critical accident or illness insurance
• Short- & long-term disability
• Paid time off
• Wellness programs
• Hotel discounts
• And much more.