Convention Services Manager

Driftwood Hospitality Management - Houston, TX

Full-time - Mid Level

Houston, TX

Accommodation

About the position

The Convention Services Manager is responsible for preparing event documentation and coordinating with various hotel departments and customers to ensure high-level service throughout all phases of hotel events. This role involves maximizing revenue opportunities through upselling and managing the details of group and convention bookings, ensuring seamless transitions from sales to service and back. The manager will also handle customer complaints, monitor event budgets, and maintain strong relationships with clients to support future revenue growth.

Responsibilities

• Prepare all event documentation and coordinate with group sales and/or catering sales, hotel departments, and customers.
• Ensure seamless turnover from sales to service back to sales for all hotel events.
• Maximize revenue opportunities by upselling and offering enhancements for events.
• Plan, organize, and manage in-house details for all group and convention bookings.
• Participate in negotiating meetings/functions, rooms, rates, and related requirements.
• Monitor Convention Groups Room Requirements to ensure commitments are met.
• Manage function details and related activities to satisfy program requirements.
• Anticipate and handle customer complaints to ensure quality product delivery and customer satisfaction.
• Improve hotel convention services' products through development of new sales tools and analysis of competition.
• Monitor and control individual event budgets to maximize revenues and minimize expenses.
• Coordinate and communicate with customers regarding event details and follow up post-event.
• Act as a liaison between hotel and customer throughout the event process.
• Lead pre-event and post-event meetings for assigned groups.
• Facilitate various meetings as necessary and manage group room blocks and meeting space.
• Greet customers during the event phase and ensure smooth hand-off to operations team.
• Adhere to all standards, policies, and procedures.

Requirements

• 2 or more years of catering and rooms experience in the hospitality industry.
• Proven track record of providing quality service.
• Excellent verbal and written English communication skills.
• Knowledge of hotel brand's policies and procedures.
• Knowledge of convention/catering, food & beverage, and hospitality professions.
• Skills needed to manage people and variables in major functions.
• Computer literate in MS Word, Excel, and PowerPoint.
• Computer literate with Delphi preferred.

Nice-to-haves

• Previous leadership experience preferred.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts