Convention Services Manager

Hilton - Houston, TX

Full-time - Entry Level

Houston, TX

Accommodation

About the position

The position involves preparing event documentation and coordinating with various hotel departments and customers to ensure high-level service throughout all phases of hotel events. The role focuses on maximizing revenue opportunities through upselling and enhancing event experiences, while managing the details of group and convention bookings. The individual will also be responsible for ensuring seamless transitions between sales and service, and for maintaining customer satisfaction and quality service delivery.

Responsibilities

• Prepare all event documentation and coordinate with group sales and catering sales.
• Ensure consistent, high-level service throughout pre-event, event, and post-event phases.
• Maximize revenue opportunities by upselling and offering enhancements for events.
• Plan, organize, and manage in-house details for group and convention bookings.
• Participate in negotiating meetings/functions, rooms, rates, and related requirements.
• Monitor Convention Groups Room Requirements to ensure commitments are met.
• Anticipate and handle customer complaints to ensure quality product delivery and customer satisfaction.
• Manage function details and related activities to satisfy program requirements.
• Lead pre-event and post-event meetings for assigned groups.
• Act as a liaison between hotel and customer throughout the event process.
• Monitor and control individual event budgets to maximize revenues and minimize expenses.

Requirements

• 2 or more years of catering and rooms experience in the hospitality industry.
• Proven track record of providing quality service.
• Excellent verbal and written English communication skills.
• Knowledge of hotel policies and procedures.
• Knowledge of the convention/catering, food & beverage, and hospitality professions.
• Computer literate in MS Word, Excel, and PowerPoint.
• Computer literate with Delphi preferred.

Nice-to-haves

• Previous leadership experience preferred.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts