ConvergeHEALTH - Product Manager, Agile Field Force Solutions - Innovation_Technology

$144,600 - $241,000/Yr

Deloitte - Nashville, TN

Full-time - Senior

Nashville, TN

Professional, Scientific, and Technical Services

About the position

The Product Manager for ConvergeHEALTH's Agile Field Force Solutions will play a pivotal role in advancing the technology solutions and products that support agile field force operations. This position sits at the intersection of Deloitte's product teams and consulting engagement teams, focusing on strategic planning, development, and execution of solutions, particularly leveraging the Salesforce Life Sciences Cloud platform. The role requires a deep understanding of field force operations and the ability to innovate in response to unmet needs in the market.

Responsibilities

• Develop and maintain a comprehensive solution strategy and roadmap for agile field force technology solutions.
• Collaborate with internal and external stakeholders to understand business needs, market trends, and competitive landscape.
• Prioritize features and enhancements based on business value and customer feedback.
• Lead the development lifecycle from concept to launch, ensuring alignment with agile principles.
• Work closely with cross-functional teams, including engineering, design, and QA, to deliver high-quality products.
• Define and document detailed product requirements, user stories, and acceptance criteria.
• Act as the primary point of contact for all solution-related inquiries and communications to the consulting teams.
• Participate in pursuits as the subject matter advisor and conduct demos for the solution.

Requirements

• Minimum 6+ years of hands-on experience in implementation of field force technology such as Veeva CRM, IQVIA OCE or Salesforce.
• Strong background in agile field force operations and concepts such as customer profiling, targeting & cycle planning, scheduling & call reporting, territory alignment, Omni-channel service connections, inquiry routing.
• Understanding of data required to power analytics for field force operations, including Customer360, Sales Rep Engagement/Activity data, Claims data, and brand performance data.
• Experience related to other commercial datasets desired, e.g., market access, patient services.
• Understanding of GenAI and AI technologies and their application to unmet needs of field force.

Nice-to-haves

• Proficiency in product management tools (e.g., JIRA, Confluence, Aha!).
• Strong analytical and problem-solving skills.
• Proactive and self-motivated with a strong sense of ownership.
• Strong communication and presentation skills.
• Ability to work collaboratively in a cross-functional team environment.

Benefits

• Discretionary annual incentive program based on individual and organizational performance.