Conversation Designer

$113,000 - $162,000/Yr

Meta - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

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About the position

The Conversation Designer will play a crucial role in shaping the future of conversation design at Meta, focusing on creating innovative conversational and natural language interaction paradigms for AI Agents. This position involves collaborating with cross-functional teams to design engaging and intuitive conversational experiences that align with business objectives and technical capabilities, leveraging Large Language Models (LLMs) to enhance user interactions.

Responsibilities

• Design conversational experiences that are intuitive, engaging, and aligned with business objectives and technical capabilities.
• Collaborate with cross-functional teams to ensure seamless integration of conversation design with technical capabilities.
• Continuously experiment and gather insights to refine conversation design and improve user experience.
• Work closely with language designers to ensure response design aligns with brand persona and target audience preferences.
• Stay up-to-date with industry trends and advancements in LLMs to inform conversation design decisions.
• Develop high-quality scripts for audition and recording sessions that accurately capture characters' unique personalities, emotional range, and product/game understanding within their narrative/use case context.

Requirements

• 3+ years of experience in conversation design, UX design, or a related field.
• Experience crafting engaging and natural language that aligns with brand, tone and voice.
• Experience in designing conversational interfaces for chatbots, agents, copilots, voice assistants or related work.
• Proven knowledge of conversation principles, psychology, and language.
• Knowledge of character development and storytelling principles to create immersive conversational experiences.
• Demonstrated emotional intelligence and experience conveying empathy and understanding through conversational interfaces.
• Experience creating personas and characters for conversational interfaces that resonate with target audiences.
• Proven communication and collaboration skills.
• Experience working in a fast-paced environment and adapting to changing priorities.
• Proven analytical and problem-solving skills.
• Familiarity with LLMs and their applications in conversation design.
• Portfolio featuring examples of conversational experiences and/or character/ persona development.

Nice-to-haves

• 3+ years of experience shipping conversational experiences or AI products.
• Knowledge and experience with natural language and generation systems.
• Previous experience designing for Assistant, AI, machine learning, or AR/VR products.
• Created multiple demos or prototypes showcasing conversational design.
• Experience driving and iterating at every phase of design, from paper to pixels.
• Knowledge of NLU design and its evolution with LLMs.
• Experience with continuous experimentation and gathering insights to inform design decisions.

Benefits

• Bonus
• Equity
• Health Insurance
• Paid Holidays
• Flexible Scheduling