COO

$130,000 - $130,000/Yr

Shelby Farms Park Conservancy - Memphis, TN

Full-time - Senior

Memphis, TN

Museums, Historical Sites, and Similar Institutions

About the position

The Chief Operations Officer (COO) at Shelby Farms Park Conservancy will oversee the Sales + Events and Park Operations teams, focusing on driving long-term strategic revenue growth and operational excellence. This role is responsible for ensuring that existing business lines meet or exceed financial projections, developing new business lines that align with the Conservancy's mission, and overseeing the execution of these initiatives. The COO will also ensure the professional development of team members and maintain high standards for park function, aesthetics, and safety, translating the CEO's strategic vision into actionable plans.

Responsibilities

• Partner with the CEO and CFO to develop and implement long-term strategic plans that support the Conservancy's mission and drive sustainable growth.
• Provide operational insights and recommendations to shape the organization's future direction.
• Collaborate with the CEO and CFO to design and optimize the organizational structure, ensuring alignment with the Conservancy's mission and strategic objectives.
• Provide executive leadership to the Sales + Events and Park Operations teams, ensuring efficient operations aligned with strategic goals.
• Foster a culture of collaboration and alignment across departments by leading cross-functional initiatives.
• Model leadership qualities that promote high performance, accountability, and continuous improvement.
• Lead the implementation of systems to ensure efficient day-to-day operations and respond promptly to incidents and inquiries.
• Lead initiatives to improve business development pipelines and identify new revenue opportunities.
• Collaborate with leadership to implement strategies for long-term financial sustainability.
• Oversee strategic projects aimed at increasing revenue, ensuring timely execution within budget.
• Work alongside the CEO to identify and execute large-scale planning projects, ensuring alignment with strategic vision.
• Lead large-scale park enhancement initiatives, managing planning, budgeting, execution, and evaluation.
• Lead efforts for continuous professional development of teams, implementing training and mentorship programs.
• Work with Operations team leadership to implement quality control measures for park function and aesthetics.
• Oversee the development and enforcement of safety protocols to protect visitors and staff.
• Continuously seek opportunities to innovate and improve operations and visitor experience.
• Engage with stakeholders to build support for strategic initiatives and secure necessary resources.
• Oversee vendor relationships and manage contracts, ensuring compliance and mitigating legal risks.

Requirements

• Bachelor's degree in business administration, Nonprofit Management, Public Administration, or a related field is required.
• Master's degree in business administration (MBA), Nonprofit Management, or a related field is preferred.
• Strong business acumen with understanding of financial management, budgeting, and forecasting.
• Minimum of 10 years of progressively responsible experience in strategic planning, continuous improvement, and operations management.
• Proven experience managing teams and complex projects.
• Strong background in strategic planning, project management, and business development.
• Ability to translate strategic goals into operational plans and execute them effectively.
• Strong analytical skills to identify trends, assess risks, and make data-driven decisions.
• Demonstrated ability to lead and inspire diverse teams in a mission-driven environment.
• Excellent communication and interpersonal skills to build relationships at all levels.
• Strong decision-making and problem-solving skills.

Nice-to-haves

• Experience in leading strategic revenue growth initiatives.
• Expertise in managing capital improvement projects and complex planning initiatives.

Benefits

• Competitive salary of $130,000 per year.
• Opportunities for professional development and career advancement.