COO

Humcap - Irving, TX

Full-time - Senior

Remote - Irving, TX

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Chief Operating Officer (COO) will oversee and optimize the operations of two critical departments within a transportation consulting firm. This role focuses on developing and streamlining processes to enhance customer satisfaction, efficiency, and performance. The COO will manage employee performance metrics, improve workflows, and ensure alignment with company goals, requiring strong operational expertise and exceptional leadership skills.

Responsibilities

• Drive quality customer service through a customer-centric mentality.
• Establish and manage performance metrics for employees to drive productivity, accountability, and performance improvement for a virtual workforce.
• Provide mentorship, guidance, and development opportunities for department managers and staff to foster growth and collaboration.
• Develop, implement, and streamline operational processes to improve efficiency and effectiveness across customer service and operations departments.
• Work with the CEO to set operational goals and ensure alignment with the company's overall strategy.
• Oversee departmental budgets, ensuring cost-effective operations while maintaining high-quality standards.
• Provide regular updates and reports to the CEO on departmental performance, operational challenges, and progress towards goals.

Requirements

• Minimum of 8-10 years of experience in operations management or related roles, with at least 5 years in a leadership position.
• Proven experience managing teams and department heads, with a focus on driving operational excellence and performance.
• Strong background in process development, workflow optimization, and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Expertise in creating, implementing, and managing employee performance metrics and goals.
• Excellent interpersonal and communication skills to interact with staff, managers, and senior leadership.
• Hands-on, detail-oriented, and willing to dive into operations.
• Thrives in a dynamic, puzzle-solving environment.

Nice-to-haves

• BBA Degree in operations management, business administration, or a related field.
• Experience in similar industries (consulting, compliance, transportation, logistics) or high-growth environments where operational efficiency and process improvement were critical to success.

Benefits

• Bonus
• BCBS (PPO & HMO) & IHP plans for medical
• Dental / vision
• Free telehealth and prescription discounts
• 401K