Coord, Business Operations I

Wyndham Hotels & Resorts - Destin, FL

Full-time - Entry Level

Destin, FL

Accommodation

About the position

The Business Operations Coordinator at Wyndham Destinations plays a crucial role in supporting Sales and Marketing processes by delivering exceptional customer service and ensuring operational efficiency. This position involves managing guest interactions, protecting company assets, and implementing new initiatives to enhance the customer experience. The coordinator will work closely with various teams to facilitate smooth operations and contribute to the company's mission of providing memorable vacation experiences.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team members.
• Identify ways to improve customer service and operational processes.
• Collect and validate data during guest interactions to ensure a quality experience.
• Check guests into and out of sales presentations.
• Manage and protect company assets during all interactions.
• Understand and implement operational procedures governing the business.
• Support new initiatives and assist teams affected by changes.
• Maintain reporting needs on a daily, weekly, monthly, or quarterly basis.
• Leverage resources to provide quick support to questions as they arise.

Requirements

• Proficient in Microsoft Suite.
• Availability to support the business throughout weekends and holidays.
• Experience delivering outstanding customer service.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off (depending on position)
• Parental leave
• Holidays
• Wish day paid time to volunteer
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program