Wyndham Hotels & Resorts - Birch Bay, WA
posted 4 months ago
As a Business Operations Coordinator for Wyndham Destinations, you will play a crucial role in delivering quality support for our Sales and Marketing processes. This position is centered around providing exceptional customer service to all guests and business partners, ensuring that operational processes and procedures are met, and protecting data integrity throughout our systems. You will partner with your team and leadership to implement changes or new initiatives that enhance the overall customer experience. Your contributions will help support the steps to put the world on vacation and create lasting memories for our guests. In this role, you will be responsible for identifying ways to improve customer service and operational processes. You will collect and validate data during interactions with guests to ensure they receive the best experience possible. Additionally, you will manage and protect company assets through all interactions, understand and implement operational procedures that govern our business, and maintain reporting needs on a daily, weekly, monthly, or quarterly basis. You will leverage your resources, including your team, leadership, and procedural guides, to provide quick support to questions as they arise. You will collaborate closely with Sales and Marketing teams, Human Resources, and Resort Operations leadership. Examples of projects you will work on include validating data and reporting or answering questions from onsite business partners, as well as supporting the integration of new processes and procedures. This position requires a proactive individual who enjoys working in a fast-paced environment and is eager to learn and embrace change.