Coordinator, Airport Customer Experience Compliance

American Airlines Group - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Air Transportation

About the position

The Compliance Coordinator at American Airlines plays a crucial role in ensuring that airport stations comply with all local, federal, and corporate regulations. This position is part of the compliance team within the Airports organization and focuses on maintaining detailed records, conducting compliance reviews, and interfacing with regulatory agencies to uphold safety and operational standards.

Responsibilities

• Ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives.
• Maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary.
• Investigate irregularities and interface with regulatory agencies and internal subject matter experts.
• Conduct compliance reviews and proactively identify, investigate, and resolve areas of concern.
• Oversee compliance for Dangerous Goods regulations, Hazardous waste storage and handling procedures, and FAA, TSA, DOT, and FDA regulations.
• Ensure compliance for above/below the wing operations including Business Partner Operations Review.
• Review Internal Control standards to safeguard company assets and maintain a financially fit station.
• Interact with American Airlines leadership and outside regulatory agencies.

Requirements

• High School diploma or GED equivalency.
• Leadership with practical coaching experience.
• Ability to work varying hours and shifts to meet business requirements and workload demand.
• Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint.
• Satisfactory completion of written test.
• Excellent interpersonal skills.
• Ability to accomplish multiple tasks within a limited timeframe.
• Ability to work independently and make sound decisions using individual judgment.

Nice-to-haves

• Bachelor's Degree in related field.
• Customer service experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Employee assistance program
• Pet insurance
• 401(k) Program with employer contributions after one year
• Travel perks for employees and their families
• Wellness programs
• Discounts on hotels, cars, cruises, and more