Coordinator, Business Operations I

Wyndham Hotels & Resorts - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

10,001+ employees

Accommodation

About the position

At Travel + Leisure Co., our mission is simple: to put the world on vacation. As a Business Operations Coordinator for Wyndham Destinations, you will play a crucial role in delivering quality support for our Sales and Marketing processes. This position is designed for individuals who are passionate about providing exceptional customer service and ensuring that operational processes and procedures are met. You will be responsible for protecting data integrity throughout our systems and partnering with your team and leadership to implement changes or new initiatives. Your contributions will help support the steps to put the world on vacation and create memories of a lifetime for our guests. In this role, you will shine by providing exceptional customer service to our guests, business partners, and team members. You will identify ways to improve our customer service or processes, collect and validate data when interacting with guests, and manage company assets through all interactions. Understanding and implementing operational procedures that govern our business will be key to your success. You will also support new initiatives and help teams that are impacted by these changes, maintaining daily, weekly, monthly, or quarterly reporting needs. Leveraging your resources, including your team, leadership, and procedural guides, will enable you to provide quick support to questions as they arise. You will collaborate with various teams, including Sales and Marketing, Human Resources, Resort Operations leadership, and Wyndham Corporate. Examples of projects you will work on include validating data and reporting or answering questions from onsite business partners, supporting the integration of new processes and procedures, lodging and modifying all incoming reservations, and auditing and analyzing inventory daily. This position is ideal for someone who is proficient in Microsoft Office, has a passion for delivering outstanding customer service, and is available to support the business throughout weekends and holidays.

Responsibilities

• Provide exceptional customer service to our guests, business partners, and team.
• Identify ways in which to improve our customer service or processes.
• Collect and/or validate data when interacting with our guests to ensure they receive the best experience with us.
• Manage and protect company assets through all interactions.
• Understand and implement operational procedures that govern our business.
• Support new initiatives and help teams that are impacted by these changes.
• Maintain daily, weekly, monthly, or quarterly reporting needs.
• Successfully leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise.
• Validate data and reporting or answer questions from onsite business partners.
• Support the integration of new processes and procedures.
• Lodge and modify all incoming reservations.
• Audit and analyze the inventory daily.

Requirements

• Proficient in Microsoft Office.
• Experience delivering outstanding customer service.
• Availability to support the business throughout weekends and holidays.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off
• Parental leave
• Holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program