Coordinator, Business Operations I

Travel & Leisure Group Ltd - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

10,001+ employees

Publishing Industries

About the position

The Business Operations Coordinator at Travel + Leisure Co. is responsible for providing exceptional support to the Sales and Marketing processes within the Vacation Ownership business line. This role focuses on delivering quality customer service, ensuring operational procedures are followed, and maintaining data integrity. The coordinator will work closely with various teams to implement new initiatives and support the overall mission of putting the world on vacation.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team members.
• Identify ways to improve customer service and operational processes.
• Collect and validate data during guest interactions to enhance their experience.
• Manage and protect company assets during all interactions.
• Understand and implement operational procedures governing the business.
• Support new initiatives and assist teams affected by these changes.
• Maintain reporting needs on a daily, weekly, monthly, or quarterly basis.
• Leverage resources effectively to provide quick support to questions as they arise.

Requirements

• Proficient in Microsoft Office.
• Availability to support the business throughout weekends and holidays.
• Experience in delivering outstanding customer service.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program