Coordinator, College Technology and Operations

Villanova University - Villanova, PA

Full-time

Villanova, PA

Educational Services

About the position

As a member of the College of Professional Studies (CPS), the Coordinator, College Technology, reports to the Assistant Director, College Data and Technology, and provides support for and departmental management of all information systems employed for CPS. The individual in this position will assist in supporting the Assistant Director, College Data and Technology as the Assistant Director manages, develops, maintains, and optimizes the use of technology for all levels of staff in the office. This position will also assist to coordinate new projects related to the development of technologies in recruiting, admissions, and/or student services for non-credit programs and course offerings in the College. The Coordinator, College Technology, assists in plans and ongoing training sessions for the use of new software and acts as the secondary contact for questions from staff in CPS utilizing the specific technology. The Coordinator, College Technology, serves as the secondary technical liaison with University IT (UNIT), collaborating with the Assistant Director on projects and implementing strategies to enhance CPS engagement with IT initiatives. The Coordinator, College Technology, supports the Dean, Assistant Director, College Data and Technology, and entire staff of CPS by assisting in building, developing, and disseminating reports for analysis of admissions data across the student lifecycle. They assist in the management of data integration and feeds with third-party vendors, serving as the primary point of contact for any internal/external related questions or issues for non-credit programs and course offerings. The Coordinator, College Technology assists in supporting the CPS team in updating current systems and processes to implement technology best-practices and contributes to the overall mission of CPS by working collaboratively with the entire CPS team. Villanova is a Catholic university sponsored by the Augustinian Order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Responsibilities

• Assists in managing and implementing standardized use of technology across the student lifecycle (CRM Technolutions SLATE, Banner, Softdocs, Argos, Data Transfer, Cognos, Microsoft Access, DegreeWorks, E-Commerce, etc.) for the College of Professional Studies.
• Assists in providing technical expertise and primary support for all processes related to the Colleges CRM and associated university systems (primarily Technolutions SLATE, but not limited to Banner admissions module, and data transfer).
• Assists in management and maintenance of non-credit electronic records within SLATE and Banner, in conjunction with the Assistant Director, College Data and Technology and the Assistant Director for Student Support Services.
• Creates and executes data audits to ensure data integrity.
• Works with UNIT to ensure accuracy of data flow from SLATE to Banner.
• Assists in managing payment gateway for CRM and the transfer of funds from CRM to Banner and student record.
• Collaborates with College leadership and Professional Education Team regarding the use of current system processes and advises best practices and maintenance.
• Assists the Assistant Director in providing support to non-credit CPS Partnership Program applications within the CRM.
• Assists in training and supports users on the effective use of various systems used in the enrollment process.
• Records documentation for technological systems and processes.
• Serves as the subject matter specialist on all technology systems used by the College.
• Collaborates with UNIT on department related technology tools problems.
• Recommends modifications that eliminate recurring problems as well as work with UNIT to resolve problems.
• Trains, supports and acts as a resource to CPS staff in use of all technology systems in the College, primarily Technolutions SLATE for non-credit programs and course offerings.
• Engages with College staff in problem resolution, process redesign, and technical support as related to admission systems and best-practices, primarily Technolutions SLATE for non-credit programs and course offerings.
• Assists in overseeing new technology onboarding processes in conjunction with the Assistant Director, College Data and Technology, as well as explores and advocates for new technology onboarding when identified and needed.
• Maintains knowledge of current trends in technology industry relevant to higher education, builds and maintains knowledge of Technolutions SLATE and provides suggestions and feedback on decisions to implement new uses of technology within the Technolutions SLATE CRM.
• Coordinates with Assistant Director, College Data and Technology and College leadership to identify data needed to help inform key strategic decisions.
• Assists in building and developing reports for strategic level analysis for College leadership in collaboration with appropriate college & university team members. Ensures the accuracy of reports.
• Trains appropriate college team members on how to use reporting tools and manipulate reports once built. Assists as needed.
• Represents CPS on the University Technology & Operations Groups across campus such as Campus-wide SLATE Users Group, etc. Advocates for the College's needs and collaborates with counterparts to create and establish university-wide norms and disseminate best practices for shared systems.
• Serves as the secondary technical liaison with UNIT, collaborating on projects and implementing strategies to enhance CPS engagement with university IT and CPS initiatives.
• Acts as a resource for committees internally and externally in CPS to provide technical feasibility as well as assisting in the evaluation and implementation of new hardware/software components to any currently used operational system.
• Performs additional duties and assists with special projects as assigned.

Requirements

• Bachelor's Degree
• 3-5 years of experience in information technology and systems, or 3-5 years of experience in an Enrollment Management office with technology experience and ability to learn quickly.
• Experience in collaborating on technology related projects.
• Strong understanding of fundamental technical strategies and systems and processes.
• Excellent written and verbal communication skills.
• Strong organizational skills along with an approachable, upbeat and highly professional demeanor.
• Ability to handle a fast-paced environment and manage multiple projects/tasks with varied deadlines.
• Strong customer service skills and ability to work independently and use initiative, creativity and persistence to overcome obstacles.
• Strong interpersonal communication skills and the ability to work effectively with outside vendors, faculty, staff, and students.
• Proficient in all standard computer applications, including Microsoft office products, particularly Microsoft Word, and Excel.
• Technical knowledge of working with a relational database management system.

Nice-to-haves

• Knowledge and experience in Technolutions SLATE CRM administration is preferred, but experience in admissions CRM administration accepted.
• Experience in project management as well as a proven track record of providing excellent customer service.
• Basic knowledge of statistical analysis and reporting.
• Basic knowledge of SQL and HTML languages.
• Basic knowledge of Ellucian Products (i.e. Banner), Argos, Cognos, Helio Campus, Tableau, and PowerBI.

Benefits

• Commensurate with experience.
• Salary Band: H
• Job Classification: exempt