Coordinator, Customer Care

$37,440 - $37,440/Yr

Lci Ltd. - Camp Pendleton, CA

Full-time - Entry Level

Camp Pendleton, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Care Coordinator at LCI is responsible for assisting in all customer-related matters and providing backup support to Customer Service Representatives. This role is essential in maintaining positive customer interactions, managing sales orders, and ensuring efficient communication between customers and vendors. The position is based onsite at Camp Pendleton and operates Monday through Friday.

Responsibilities

• Responsible for all customer related matters.
• Maintain a positive and friendly demeanor when assisting customers.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Knowledge to quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate pick up/delivery of orders.
• Maintain a list of all customers to include email and phone numbers.
• Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
• Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
• Register and track customer complaints with expeditious follow up and resolution.
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet.
• Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
• Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
• Ensure that all daily price changes are published and displayed as instructed.
• Be instrumental in utilizing current marketing tools to seek additional sales.
• Merchandizing and replenishing shelves as necessary.
• Interact with vendor reps during their normal sales calls.

Requirements

• High school diploma or GED
• 1 year of relevant work experience
• Basic retail knowledge
• Accuracy with computerized checkout systems
• Interpersonal skills for dealing with customers, vendors, and co-workers

Benefits

• Wellness program
• Paid holidays
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance