Coordinator, Development Operations - Gift Planning

Ducks Unlimited - Memphis, TN

Full-time - Entry Level

Memphis, TN

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Coordinator of Development Operations at Ducks Unlimited, Inc. plays a crucial role in supporting the Manager of Development Operations and the Senior Managing Director of Gift Planning. This position focuses on processing gift planning commitments and Major Sponsor pledges, preparing acknowledgment letters, and serving as the primary point of contact for data requests related to gift planning. The role emphasizes personalized customer service to donors and volunteers, ensuring effective communication and operational support within the development team.

Responsibilities

• Process gift planning commitments.
• Process Major Sponsor pledges.
• Prepare acknowledgment letters for gift planning commitments and matured gifts.
• Prepare acknowledgment letters for Major Sponsor pledges.
• Handle all data requests and serve as Development Operations point of contact for Senior Managing Director of Gift Planning and the Gift Planning field team.
• Provide personalized customer service to donors and volunteers.
• Assist with department mailings, provide back-up coverage for other support staff and assist with other appropriate duties as assigned.

Requirements

• Three years administrative/clerical experience with demonstrated interpersonal skills to effectively relate to donors, volunteers, colleagues and senior administrators.
• Exceptional telephone and customer service skills.
• Strong written and verbal communication skills.
• Demonstrated skill and knowledge of, or ability to learn quickly, technological tools available to DU, including membership databases (Blackbaud CRM) preferred.
• Proficiency in Microsoft Windows computer environment and Microsoft Office suite (Outlook, Word, Excel).
• Detail-oriented, self-motivated, excellent organizational skills, and ability to work independently as well as in a team environment.
• Commitment to the mission and goals of Ducks Unlimited.

Benefits

• Comprehensive group medical, prescription, dental, and vision insurance, including spouse and dependent coverage.
• Minimum two weeks paid vacation to start.
• Paid sick leave and 10 paid holidays.
• 401(k) plan (including partial employer match).
• Tuition reimbursement.