CHRISTUS Health - Irving, TX

posted about 2 months ago

Full-time - Entry Level
Irving, TX
1,001-5,000 employees
Ambulatory Health Care Services

About the position

As a CHRISTUS Health Guest Services Coordinator, you will play a pivotal role in delivering a world-class customer service experience to both employees and guests at the corporate headquarters. Your primary responsibilities will include greeting visitors and employees as they enter the building, scheduling transportation services, and providing recommendations on local attractions and personal service needs. This position is integral to the facility management functional area, which focuses on enhancing the client experience by addressing the needs of clients and visitors, assisting in organizing meeting rooms, and ensuring a welcoming environment. In this role, you will be the first point of contact for all individuals entering the facility, greeting them with a friendly demeanor and ensuring they feel welcomed. You will be responsible for issuing visitor passes and parking validations while adhering to security protocols. Additionally, you will escort visitors to their designated locations and act as a point of reference for guests seeking assistance or information. Understanding customer needs and providing personalized solutions will be key to your success in this position. You will also be tasked with arranging and confirming recreational, dining, and business activities on behalf of requestors, responding to requests in a timely manner, and managing janitorial or maintenance work orders as needed. Acknowledging inquiries or complaints from employees, guests, and co-workers, and providing solutions in a professional, customer service-driven manner will be essential. Furthermore, you will help organize and manage on-site events, which includes securing event space, setting up and tearing down rooms, and delivering supplies. Following property-specific security and emergency procedures is crucial, as is notifying appropriate parties to ensure the safety of all individuals in the building. Coordination with vendors supplying services or goods to the workplace will also be part of your responsibilities. You will be expected to deliver your output by following defined procedures and processes under close supervision and guidance. Strong communication skills are necessary for exchanging straightforward information, and you must be able to write routine reports and correspondence. Proficiency in Microsoft Office Suite products, including Word, Excel, PowerPoint, Visio, SharePoint, OneNote, and Outlook, is required. Additionally, you should possess good organizational and time management skills, a calm demeanor during emergencies, and extensive knowledge of local attractions and events.

Responsibilities

  • Be the first point of contact for all those entering the facility.
  • Greet visitors and employees with a friendly and welcoming demeanor.
  • Issue visitor passes/parking validations and follow security protocols.
  • Escort visitors to the proper location.
  • Act as the point of reference for guests who need assistance or information.
  • Understand customer's needs and provide personalized solutions.
  • Arrange and confirm recreational, dining, and/or business activities on behalf of requestors as needed.
  • Respond to requests within a timely manner.
  • Submit and manage janitorial or maintenance work orders as needed.
  • Acknowledge inquiries or complaints from employees, guests, and co-workers.
  • Provide solutions in a professional customer service-driven manner.
  • Help organize and manage on-site events, including securing event space, set up and tear down of the room, and delivery of supplies.
  • Follow property-specific security and emergency procedures.
  • Notify appropriate parties to ensure the safety of all individuals in the building.
  • Coordinate with vendors who supply services or goods to the workplace.
  • Follow specific directions as given by the manager.

Requirements

  • High School Diploma or GED required.
  • Five years of customer service experience required.
  • Prior front desk, concierge, customer service, or other hospitality experience preferred.
  • Intermediate knowledge of all Microsoft Office Suite products, including Word, Excel, PowerPoint, Visio, SharePoint, OneNote, and Outlook.
  • Strong communication skills to exchange straightforward information.
  • Ability to write routine reports and correspondence.
  • Good organizational and time management skills.
  • Calm demeanor during emergency situations.
  • Extensive knowledge of local attractions, hot-spots, and events.
  • Familiarity with technologies and digital tools such as apps, social networking, cloud technologies, and cell phones.
  • Strong judgment, analytical, and problem-solving skills.

Nice-to-haves

  • Experience with facility management or event coordination.
  • Knowledge of security procedures and protocols.
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