Coordinator I, Contact Center Operations Non Store...

$29,120 - $39,312/Yr

Walmart - Carrollton, TX

Full-time - Entry Level

Carrollton, TX

General Merchandise Retailers

About the position

The Coordinator I, Contact Center Operations position at Walmart Mail Order Pharmacy in Carrollton, TX, is a full-time role focused on providing exceptional customer service in a pharmacy environment. The role involves working onsite during an 8-hour shift between 7am and 7pm, with weekend availability required. The position plays a crucial part in ensuring that patients receive accurate and timely information, contributing to Walmart's mission of making healthcare more accessible and affordable.

Responsibilities

• Provide customer service by sharing accurate and timely information to customers based on simple FAQ queries.
• Utilize decision support tools to resolve issues and implement appropriate resolutions.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers and co-workers.
• Identify priorities, deadlines, and expectations, and communicate progress and information.

Requirements

• 1-3 years of experience in basic computer processing/data entry software.
• Strong customer service skills, particularly in a call center environment.

Nice-to-haves

• Experience in a pharmacy environment.

Benefits

• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• Paid time off (PTO)
• Multiple health plans including medical, vision, and dental coverage
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program for associates and dependents