Coordinator, Intake and Operations

La Salle University - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Educational Services

About the position

The Coordinator of Intake and Operations is a full-time staff member at La Salle University's Student Counseling Center, responsible for managing the intake process and office operations. This role involves responding to service requests, scheduling appointments, and assisting in budget management. The Coordinator plays a crucial role in ensuring efficient operations and providing support to students in need of counseling services.

Responsibilities

• Oversee the scheduling and intake process for students seeking counseling services using electronic medical record software.
• Assist professional counseling staff in triaging students for services based on urgency.
• Triaging responses to urgent requests from students and family members.
• Provide assistance to the SCC Director in budget management and procurement of goods and services.
• Maintain back-up budgets in Excel and process documentation of purchases.
• Manage office operations to ensure efficient functioning and anticipate supply needs.
• Recruit, hire, and supervise Federal Work Study students.
• Answer inquiries and direct them to appropriate personnel.

Requirements

• Associate's degree in psychology or other social service discipline.
• Two years of prior experience in a mental health or physical health setting.
• Proficiency in Microsoft Suite and experience with electronic appointment systems.
• Knowledge of managing line-item budgets.
• Excellent administrative, interpersonal, and communication skills.
• Ability to work collaboratively on a multidisciplinary team.
• Knowledge of and commitment to the mission of La Salle University.

Nice-to-haves

• Bachelor's degree in psychology or other social service discipline.
• Knowledge of crisis response protocols.
• Prior experience working on a college campus.
• Experience with multiple supervisors.
• Demonstrated experience working with diverse populations in an urban setting.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement