Marriott International - Kapolei, HI

posted 4 months ago

Full-time - Entry Level
Kapolei, HI
Accommodation

About the position

Marriott Vacations Worldwide is seeking a Coordinator Marketing Linkage who is bilingual in Japanese and English to join our dynamic team in Waikiki, Hawaii. This position is integral to our mission of delivering unforgettable vacation experiences to our guests. As a part of the award-winning sales and marketing team, you will engage with hotel guests, providing them with information about the Marriott Vacation Club Destinations® Program. Your role will involve promoting our points-based ownership product and offering financial incentives to guests who are interested in learning more about our offerings. This is an exciting opportunity for individuals who are motivated, outgoing, and passionate about customer service and sales. In this role, you will be responsible for engaging with guests at lobby desk locations, providing elevated customer service, and scheduling sales presentations. You will manage customer expectations and ensure that all guests who attend a sales presentation meet eligibility requirements. Your goal will be to exceed budgeted sales presentations and volume production goals while providing the highest level of service. This position requires a flexible schedule, including weekends and holidays, to accommodate the needs of our guests. As a Vacation Sales Concierge, you will play a crucial role in helping guests understand the benefits of vacation ownership and how it can enhance their travel experiences. Your ability to communicate effectively in both Japanese and English will be essential in connecting with a diverse clientele and ensuring that their vacation dreams come true.

Responsibilities

  • Engage with hotel guests at lobby desk locations and provide elevated customer service.
  • Schedule sales presentations and manage customer expectations.
  • Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
  • Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.

Requirements

  • Bold persuasion skills
  • Computer skills
  • Stand, sit and walk for extended periods of time
  • Flexible schedule including weekends and holidays
  • Excellent communication skills and/or interpersonal skills interacting with guests
  • Service focused
  • Detail oriented with process and follow-up
  • Financially motivated
  • Concierge and/or sales experience preferred
  • Must be fluent in Japanese (Read, Write and Speak)

Nice-to-haves

  • Concierge and/or sales experience preferred

Benefits

  • Hotel and resort discounts
  • Immediate 401(k) company match up to 6%
  • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
  • Positive work environment
  • Growth and development opportunities
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