Coordinator of Alumni Engagement, Operations

Florida State University - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Educational Services

About the position

The Coordinator of Alumni Engagement, Operations at Florida State University is responsible for managing the Alumni facilities and providing administrative and operational support to the Alumni Association. This front-line position focuses on delivering excellent customer service, overseeing facility operations, and ensuring the successful implementation of various functions related to alumni engagement. The role involves collaboration with internal and external stakeholders, budget management, and maintaining the day-to-day operations of the Alumni Center.

Responsibilities

• Manage the Alumni facilities and oversee day-to-day operations of the 22,000 sq. ft facilities.
• Provide administrative and operational support to the Alumni Association, including purchasing and processing disbursements.
• Welcome visitors and assist alumni, ensuring exceptional customer service.
• Coordinate with internal and external stakeholders on facility operations, maintenance, and upkeep.
• Develop, implement, and manage operations and facilities expense budgets.
• Conduct annual audits for safety and compliance, including evaluations by FSU Police.
• Serve as a liaison between Alumni Facilities Rental Staff, clients, and Accounting Staff for contract invoicing and payment processing.
• Conduct market research for rental rate competitiveness to drive revenue for Alumni Affairs.
• Manage catering services to ensure high-quality service for events.
• Oversee customer service policies and training for staff.

Requirements

• Bachelor's degree and two years of experience, or a combination of post-high school education and experience equal to six years.
• Valid Florida or Georgia Driver's License, or the ability to obtain one.
• Exceptional customer service experience and problem-solving skills.
• Ability to work well under pressure and manage day-to-day operational needs.

Nice-to-haves

• Experience in supplier management.
• Strong communication skills.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Paid time off and holidays.
• Employee development programs.
• Wellness programs and resources.