Coordinator of Learning Resources - Learning Co...

$70,616 - $70,616/Yr

Bristol Community College - Fall River, MA

Part-time - Entry Level

Remote - Fall River, MA

Educational Services

About the position

The Coordinator of Learning Resources - Learning Commons Coordinator (Part-Time) at Bristol Community College is responsible for overseeing the Writing Center services, which includes designing, implementing, and assessing programs aimed at improving student retention and academic success. This role involves collaboration with faculty and staff to provide comprehensive academic support for writing across all campus sites. The coordinator will manage tutors, assist with training, and serve as a liaison to the English program, ensuring effective communication and service delivery within the Learning Commons.

Responsibilities

• Coordinate Writing Center programs and services on all campuses, including face-to-face and online tutoring.
• Monitor processes and systems to connect students with learning support services; create resources and promote practices that support self-directed learning.
• Facilitate student access to learning support, assist students with making tutoring appointments, and market Writing Center services.
• Recruit, schedule, observe, and support Writing Center peer and professional tutors; supervise peer tutors as directed.
• Monitor department communication channels, responding to questions and explaining services in a timely manner.
• Train tutors on Writing Center practices and procedures; support other training initiatives as directed.
• Serve as the primary point of contact for the Writing Center, interacting with faculty across the college and serving as the liaison to the English program.
• Collaborate with LLC staff to offer academic success workshops and other events for the Bristol student community.
• Ensure the collection and maintenance of electronic records and generate statistics on service activities as needed.
• Focus on customer service best practices when working with Bristol community members.

Requirements

• Master's degree in English, Creative Writing, Rhetoric/Composition, or Teaching with a background in English.
• Minimum of five years of experience in teaching, nontraditional student instruction, program management, and personal computer operations.
• Proficiency with Microsoft Office software, including Office 365 applications and videoconferencing tools.
• Excellent verbal and written communication skills.
• Reliable transportation for travel to meetings and campus locations as required.
• Ability to work nights and/or weekends as business needs dictate.
• Ability to work effectively in an online (remote) environment.
• Ability to work effectively with a diverse student body, faculty, and staff.

Nice-to-haves

• Minimum of two years of experience as a tutor.
• Experience in an academic support role in higher education, including program development and promotion.
• Experience supporting community college students from underrepresented groups.
• Familiarity with Bristol's English curriculum or similar programs of study.
• Experience with TracCloud or other tutoring center scheduling software.
• Ability to speak a language in addition to English.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Life insurance coverage
• Long-term disability insurance
• Retirement benefits
• Paid time off including vacation, personal, sick, and holiday pay
• Tuition waiver discounts at public higher education institutions in Massachusetts