Coordinator, Operations & Spectator Services

$41,600 - $45,760/Yr

USA Volleyball - Colorado Springs, CO

Full-time - Mid Level

Onsite - Colorado Springs, CO

Amusement, Gambling, and Recreation Industries

About the position

The Coordinator, Operations & Spectator Services at USA Volleyball is responsible for overseeing the logistical and operational aspects of spectator admission during large-scale events. This multifaceted role requires strong organizational and crowd management skills, as well as collaboration with various stakeholders. The position also involves supporting other areas of USA Volleyball with special projects and customer service outside of the event season.

Responsibilities

• Lead overall front of house logistics for events, including advance planning and managing online admission sales.
• Analyze spectator traffic patterns to optimize flow and establish queue lines for spectators, coaches, and athletes.
• Coordinate the packing, setup, and operation of spectator admission supplies and equipment.
• Verify spectator information against SafeSport banned lists and ensure compliance with ADA regulations and venue policies.
• Review contractual provisions with support staff to ensure service terms are met.
• Respond to customer inquiries and provide on-the-ground support to resolve issues during events.
• Conduct site visits to assess new venues and identify logistical challenges and opportunities.
• Oversee the planning and execution of staff social activities to foster community engagement.
• Assist with processing refunds, coding invoices, and verifying background screenings during the season transition.
• Support various departments with special projects outside of the event season.

Requirements

• 5 years of experience in a fast-paced customer service environment.
• Proven experience in identifying and implementing areas of efficiency.
• Ability to interact professionally with diverse groups, including spectators, athletes, coaches, and venue staff.
• Strong computer skills, including Microsoft Office Suite and database management.
• Experience in crowd flow management and queue optimization.
• Ability to assess venues for potential logistical challenges and opportunities.
• Adaptability and resilience in high-pressure situations.
• Commitment to maintaining confidentiality and professional ethics.
• Experience in handling customer inquiries and complaints with tact and discretion.
• Strong organizational and communication skills with attention to detail.

Nice-to-haves

• Experience in reading and interpreting venue layouts and CAD drawings.

Benefits

• Wellness program
• 403(b) matching
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• Life insurance