Coordinator - Operations

$50,000 - $50,000/Yr

Signal of Hampton Roads - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

About the position

The Coordinator of Operations at Signal of Hampton Roads is responsible for planning, coordinating, directing, and managing daily site activities of dedicated officers. This role requires a hands-on leader who can foster a positive culture while ensuring operational efficiency and compliance. The position demands flexible availability, including weekends and holidays, to meet the needs of the business and support the growth of the organization.

Responsibilities

• Responsible for the overall quality of service to assigned accounts/clients.
• Accountable for operational KPIs including labor efficiencies, employee retention, and customer retention.
• Develop and train officers and supervisors to enhance client service quality.
• Work alongside the Director in the hiring and onboarding process.
• Continuously improve processes, quality of service, and operational efficiency.
• Oversee officer development and performance management.
• Ensure all shifts are filled at least one month in advance and manage time off requests.
• Review daily activity and incident reports, communicating needs between clients and management.
• Oversee maintenance and condition of all franchise equipment.
• Organize and host weekly meetings with branch supervisors to review operational priorities and client issues.
• Notify the Director of field or internal issues for timely follow-up.
• Monitor company policies and procedures through inspections and spot checks.
• Issue disciplinary actions as per the employee handbook.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director during monthly meetings to review scorecards and operational priorities.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of management or leadership experience.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and solve problems.
• Demonstrated commitment to service and professionalism.
• Must be able to move equipment weighing up to 20 pounds.
• Valid driver's license and good driving record required.
• Reliable transportation.

Nice-to-haves

• Experience in project management.
• Strong financial acumen and understanding of company measurements.

Benefits

• Competitive salary starting at $50,000 per year.
• Flexible scheduling including weekends and holidays.