Signal of Memphis - Memphis, TN
posted 2 months ago
The Coordinator of Operations at Signal of Memphis is a pivotal role designed for an experienced leader who can effectively build, lead, and execute scalable growth within a rapidly expanding franchise. This position requires flexible availability, including weekends, overnights, and 12-hour shifts, to meet the dynamic needs of the business. The Coordinator will work closely with the Franchise Owners and the Director to foster a collaborative environment that promotes a strong culture for both the team and customers. The ideal candidate will be hands-on, approachable, and accountable, with a strong focus on developing and implementing a scalable operational plan that ensures optimal efficiency and compliance. In this role, the Coordinator is responsible for planning, coordinating, directing, and managing the daily activities of the Dedicated Officers at the assigned site. This includes assisting the Director in managing operational efficiency to ensure that all on-site services run smoothly and effectively. The Coordinator will also be expected to exhibit excellent customer service while engaging with clients and maintaining a visible presence among the current business portfolio. The responsibilities of this position are not exhaustive and may evolve based on the changing needs of the business. Key soft skills required for this role include visioning, strategic planning, financial acumen, team development, and project management. The Coordinator must understand the big picture and the requirements necessary to deliver services that align with the company's values and goals. They will be responsible for effectively engaging in planning and executing daily responsibilities while meeting established deadlines and maintaining key performance indicators (KPIs). Additionally, the Coordinator will play a crucial role in developing officers and supervisors for success, overseeing their training, scheduling, and performance management.