Coordinator - Operations

$50,000 - $50,000/Yr

Signal of Metro Milwaukee - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

About the position

The Coordinator of Operations at Signal of Metro Milwaukee is a pivotal role designed for an experienced leader who can effectively build, lead, and execute scalable growth within a rapidly expanding franchise. This position requires flexible availability, including some weekends, to align with the business's operational needs. The Coordinator will work closely with the Franchise Owner to foster a collaborative environment, ensuring that the team is well-resourced and that the franchise brand is represented positively. The ideal candidate will be hands-on, approachable, and accountable, capable of cultivating a strong culture for both the team and customers while developing and implementing a scalable operational plan. In this role, the Coordinator is responsible for planning, coordinating, directing, and managing the daily activities of the Dedicated Officers at the assigned site. This includes assisting the Director in managing operational efficiency and ensuring that all on-site services run smoothly and effectively. The Coordinator must exhibit excellent customer service skills while engaging with clients and maintaining a visible presence among the current business portfolio. The responsibilities are not exhaustive and may evolve based on the business's needs. Key soft skills required for this position include visioning, strategic planning, financial acumen, team development, and project management. The Coordinator must understand the big picture and the requirements necessary to deliver services that reflect the company's values and goals. They should be able to communicate near-term goals, identify and hire new team members, and effectively engage in planning and execution of daily responsibilities while meeting established deadlines. Financial acumen is crucial for managing company resources and driving performance through key performance indicators (KPIs). Additionally, the Coordinator will be responsible for developing officers and supervisors, ensuring they are equipped for success in delivering high-quality client service.

Responsibilities

• Responsible for the overall quality of service to assigned accounts/clients.
• Direct accountability for operational KPIs including labor efficiencies, dedicated shift completion, employee retention, customer retention, daily sales outstanding, and accounts receivable over 90 days.
• Indirect accountability for gross profit, net revenue growth, revenue per owned point of presence, same customer sales, and patrol completion.
• Develop officers and supervisors for success through hiring, training, scheduling, and oversight.
• Work alongside the Director in the hiring and onboarding process.
• Continuously improve processes, quality of service, and operational efficiency.
• Oversee officer development and performance management.
• Ensure all shifts are filled at least one month in advance and review time off requests from Branch Supervisors.
• Daily review of activity and incident reports, communicating needs between clients and upper management.
• Oversee maintenance and condition of all franchise equipment.
• Organize and host weekly Coordinator meetings with Branch Dedicated Supervisors to review operational priorities and client issues.
• Notify the Director of issues in the field for timely follow-up.
• Monitor company policies and procedures through spot checks and inspections.
• Issue disciplinary actions in accordance with the employee handbook.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director in monthly meetings to review scorecard, KPI results, operational priorities, and internal needs.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of management or leadership experience required.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and help identify and solve problems.
• Ability to work under stress and continuously improve processes.
• Demonstrates commitment to service and professionalism.
• Must be able to move equipment weighing up to 20 pounds.
• Valid driver's license and good driving record required.
• Reliable transportation is necessary.

Benefits

• Starting pay rate of $50,000 per year.
• Flexible scheduling including some weekends and holidays.