Coordinator - Operations

$50,000 - $50,000/Yr

Signal 88 - Memphis, TN

Full-time - Mid Level

Memphis, TN

Administrative and Support Services

About the position

The Coordinator of Operations plays a crucial role in the daily management and execution of site activities for a rapidly growing franchise. This position requires a leader who is not only experienced but also adaptable, as flexible availability is essential, including weekends, overnights, and 12-hour shifts. The Coordinator will work closely with the Franchise Owners and the Director to build, lead, and implement scalable growth strategies that align with the company's vision and operational goals. The ideal candidate will be hands-on, approachable, and accountable, fostering a positive culture for both the team and customers while ensuring compliance and efficiency in operations. In this role, the Coordinator is responsible for planning, coordinating, directing, and managing the daily activities of all Dedicated Officers. This includes assisting the Director in managing operational efficiency and ensuring that all on-site services run smoothly. The Coordinator must exhibit excellent customer service skills while engaging with clients and maintaining a visible presence among the business portfolio. Responsibilities will evolve based on the needs of the business, and the Coordinator must be prepared to adapt to changing requirements. Key soft skills required for this position include visioning, strategic planning, financial acumen, team development, and project management. The Coordinator must understand the big picture and communicate near-term goals effectively, manage key performance indicators (KPIs), and implement training programs to support employee growth. Additionally, the Coordinator will oversee the quality of service provided to clients, ensuring that operational KPIs are met and that the team is developed for success.

Responsibilities

• Responsible/accountable for the overall quality of service to assigned accounts/clients.
• Direct accountability for operational KPIs: Labor Efficiencies, Dedicated Shift completion, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days.
• Develop officers/Supervisors for success to impact Client service quality through hiring, training, scheduling, oversight, coaching, and communication.
• Work alongside the Director through the hiring and onboarding process and reviews.
• Continuously improve processes, quality of service, and operational efficiency.
• Support and oversee officer continued development and performance management.
• Ensure all shifts are filled at least one month in advance, reviewing and approving time off requests from Branch Supervisors and below.
• Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
• Oversee maintenance and condition of all Franchise equipment.
• Organize and host weekly Coordinator meetings with Branch Dedicated Supervisors to review weekly scorecard, operational priorities, delegation review, and client issues.
• Notify Director of issues in the field or internally for timely leadership follow-up.
• Monitor company policies and procedures through spot checks and inspections, issuing disciplinary action as needed.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director in the Director Monthly Meeting to review the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of Management or leadership experience required.
• Employment contingent upon background check and drug screen results.
• Complete training modules within the first month of employment.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and help identify and solve problems.
• Ability to work well with others, follow directions, work under stress, and continuously improve.
• Demonstrates commitment to service, organizational values, and professionalism through appropriate conduct and demeanor.
• Must be able to move equipment weighing up to 20 pounds.
• Must have a valid driver's license and a good driving record.
• Must have reliable transportation.