Signal 88 - Memphis, TN
posted 2 months ago
The Coordinator of Operations plays a crucial role in the daily management and execution of site activities for a rapidly growing franchise. This position requires a leader who is not only experienced but also adaptable, as flexible availability is essential, including weekends, overnights, and 12-hour shifts. The Coordinator will work closely with the Franchise Owners and the Director to build, lead, and implement scalable growth strategies that align with the company's vision and operational goals. The ideal candidate will be hands-on, approachable, and accountable, fostering a positive culture for both the team and customers while ensuring compliance and efficiency in operations. In this role, the Coordinator is responsible for planning, coordinating, directing, and managing the daily activities of all Dedicated Officers. This includes assisting the Director in managing operational efficiency and ensuring that all on-site services run smoothly. The Coordinator must exhibit excellent customer service skills while engaging with clients and maintaining a visible presence among the business portfolio. Responsibilities will evolve based on the needs of the business, and the Coordinator must be prepared to adapt to changing requirements. Key soft skills required for this position include visioning, strategic planning, financial acumen, team development, and project management. The Coordinator must understand the big picture and communicate near-term goals effectively, manage key performance indicators (KPIs), and implement training programs to support employee growth. Additionally, the Coordinator will oversee the quality of service provided to clients, ensuring that operational KPIs are met and that the team is developed for success.