Coordinator, Operations

$51,314 - $54,018/Yr

National Geographic Society - Washington, DC

Full-time - Entry Level

Washington, DC

Publishing Industries

About the position

The Coordinator, Operations at the National Geographic Society plays a crucial role in supporting the Vice President of Operations and ensuring the smooth functioning of campus-wide operations and visitor experiences. This position is integral to the ongoing renovation project at the headquarters, known as Base Camp, which aims to enhance the guest experience through various new facilities and attractions. The Coordinator will handle administrative tasks, collaborate with various teams, and contribute to the planning and execution of operational strategies.

Responsibilities

• Assist with the maintenance and organization of team-wide information and project management.
• Update team organizational tools, such as dashboards, metrics, work plans, roadmaps, and project management systems.
• Manage the Vice President of Operations' calendar, scheduling new meetings and rescheduling to align with shifting priorities.
• Support internal team communications and ensure documents and protocols are updated, organized and accessible for staff in the shared database.
• Coordinate meetings and events for the team including scheduling, calendar management, planning, room reservation, agenda management, note taking, related follow up, and other logistics as needed.
• Assist with Operations' new hire training and onboarding, including requesting system access and providing necessary tools and information to new staff.
• Manage supply purchase requests, pay suppliers; and support budgetary spend and team-wide budget processes.
• Contribute expertise to supporting goals and processes as well as impact programs across the Operations Team.
• Assist in the planning, coordination, and implementation of cross-team projects as they relate to the Operations team, interfacing with relevant departments within the Society and external partners.
• Support a culture of curiosity, empathy, responsibility, inclusivity, while strongly promoting collaboration and innovation.
• Develop and maintain strong, positive and empathetic working relationships with key departments and external partners to ensure work is executed at a high level and outcomes are met.
• Tour Base Camp offices and experiences to note areas of concern or deficiency.
• Serve as the eyes and ears of the Vice President of Operations across the campus.
• Review schedules, calendars, and requisitions for planned, scheduled, and requested uses of Base Camp's facilities, note activities of concern, and help deconflict competing or mutually-disruptive uses.
• Monitor status of planned or desired uses, alert appropriate team members of areas of concern or potential conflicts, help ensure Operations departments deliver excellent experiences.

Requirements

• Bachelor's degree preferred.
• 2+ years' experience in a similar role.
• Knowledge of and experience working in a related industry - visitor attraction, museum, facilities, construction, hospitality, and/or events.
• Effective written and oral communications skills.
• Proficiency in both the Microsoft Office suite and Google Workspace tools.
• Ability to remain at a stationary post for extended periods during special events and activities, traverse the campus on hard surfaces on a regular basis, walk a portion of the 130,000 sq. ft. museum daily, and occasionally transport objects up to 25 lbs.

Nice-to-haves

• Prior operations and administrative experience preparing accurate reports, using scheduling and business communication tools.
• Ability to work in a fast paced, multi-phase project environment with shifting priorities.
• Attention to detail and ability to understand and prioritize multiple requests and projects while meeting deadlines.

Benefits

• 401(k) matching
• Adoption assistance
• Commuter assistance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Flexible paid time off benefits with up to 22 days of paid annual leave per calendar year
• 12 paid holidays and a paid winter break between December 25 and 31
• Paid parental leave
• Adoption and surrogacy expense reimbursement
• Fertility benefits
• Learning and development opportunities
• Lifestyle Spending Account
• Pet adoption assistance and insurance
• Pre-tax transportation benefits with a generous employer subsidy
• Employer-paid life insurance and disability benefit
• National Geographic discounts and perks