Coordinator - Operations

$50,000 - $50,000/Yr

Signal 88 - Orlando, FL

Full-time - Entry Level

Orlando, FL

Administrative and Support Services

About the position

The Coordinator - Operations is responsible for planning, coordinating, directing, and managing daily site activities of dedicated officers. This role requires a flexible individual who can manage and monitor others while maintaining a positive attitude under pressure. The Coordinator will assist the Director in ensuring that all on-site services run smoothly and effectively, with a focus on customer service and operational efficiency.

Responsibilities

• Responsible/accountable for the overall quality of service to assigned accounts/clients.
• Direct accountability for operational KPIs including labor efficiencies, dedicated shift completion, employee retention, and customer retention.
• Develop officers and supervisors for success through hiring, training, scheduling, and oversight.
• Work alongside the Director in the hiring and onboarding process.
• Continuously improve processes, quality of service, and operational efficiency.
• Support and oversee officer development and performance management.
• Ensure all shifts are filled at least one month in advance and review time off requests.
• Daily review of activity and incident reports, communicating needs between clients and upper management.
• Oversee maintenance and condition of all franchise equipment.
• Organize and host weekly Coordinator meetings with Branch Dedicated Supervisors.
• Notify the Director of issues in the field for timely follow-up.
• Monitor company policies and procedures through spot checks and inspections.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director in monthly meetings to review scorecard and operational priorities.

Requirements

• Must be 21 or older.
• Must have a high school diploma or GED; Bachelor's degree preferred.
• 2+ years of management or leadership experience.
• Employment contingent upon background check and drug screen results.
• Complete training modules within the first month.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and solve problems.
• Ability to work under stress and continuously improve.
• Demonstrates commitment to service and professionalism.
• Must be able to move equipment weighing up to 20 pounds.
• Must have a valid driver's license and good driving record.
• Must have reliable transportation.

Benefits

• To be discussed in the second interview.