Coordinator - Operations

$50,000 - $50,000/Yr

Signal 88 - Nashville, TN

Full-time - Mid Level

Nashville, TN

Administrative and Support Services

About the position

The Coordinator of Operations is a leadership role responsible for planning, coordinating, and managing daily site activities within a rapidly growing franchise. This position requires a hands-on approach to foster a positive culture for both the team and customers while ensuring operational efficiency and compliance. The Coordinator will work closely with the Director to implement scalable growth strategies and maintain high-quality service to clients.

Responsibilities

• Responsible for the overall quality of service to assigned accounts/clients.
• Direct accountability for operational KPIs including labor efficiencies, dedicated shift completion, employee retention, and customer retention.
• Develop officers and supervisors for success through hiring, training, scheduling, and coaching.
• Assist the Director in the hiring and onboarding process.
• Continuously improve processes, quality of service, and operational efficiency.
• Oversee officer development and performance management.
• Ensure all shifts are filled at least one month in advance and manage time off requests.
• Review daily activity and incident reports, communicating needs between clients and management.
• Oversee maintenance and condition of all franchise equipment.
• Organize and host weekly meetings with Branch Dedicated Supervisors to review operational priorities and client issues.
• Notify the Director of field or internal issues for timely follow-up.
• Monitor company policies and procedures through inspections and issue disciplinary actions as needed.
• Foster a positive working environment through feedback and recognition programs.
• Communicate with the Director during monthly meetings to review scorecards and operational priorities.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2+ years of management or leadership experience.
• Employment contingent upon background check and drug screen results.
• Complete training modules within the first month.
• Excellent organization, oral, and written communication skills.
• Ability to adapt to established procedures and solve problems.
• Ability to work well with others, follow directions, and work under stress.
• Demonstrates commitment to service and professionalism.
• Must be able to move equipment weighing up to 20 pounds.
• Valid driver's license and good driving record required.
• Reliable transportation is necessary.